Every country has its own rules and beliefs. Do you think there should be universal laws in business to avoid confusions and conflicts like this situation with Apple and China?
http://www.forbes.com/sites/connieguglielmo/2013/04/01/apple-apologizes-to-chinese-consumers-for-seeming-arrogant-promises-warranty-changes/
I think that there should be universal laws in business but also think that people should care less about this things and don't say that someone or a company is arrogant just because they didn't realize or didn't thought something was important!!
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